Coronavirus – update on operationsMarch 16, 2020
Amazon FBA doesn’t accept parcels over 15 kgMarch 27, 2020
As Amazon is monitoring the developments of COVID-19 and its impact on online customers, selling partners, and employees, they are seeing increased online shopping and as a result some products such as household staples and medical supplies are out of stock. With this in mind, Amazon is temporarily prioritizing household staples, medical supplies and other high-demand products coming into fulfillment centers in the European Union and the USA so that they can more quickly receive, restock, and ship these products to customers.
For products other than these, Amazon have temporarily disabled shipment creation and is taking a similar approach with retail vendors.
This will be effective from March 17, 2020 through April 5, 2020.
Shipments created before today will be received at fulfillment centers.
Frequently asked questions
- What products am I able to ship to FBA?
Amazon is prioritizing household staples, medical supplies, and other high-demand products coming into fulfillment centers so that they can more quickly receive, restock, and deliver these products to customers. Most of the products they are accepting at this time are in the below categories.
- Baby Products
- Health & Household
- Beauty & Personal Care (including personal care appliances)
- Industrial & Scientific
- Pet Supplies
Listing products in an inaccurate category is a violation of Amazon listing policies and may result in account suspension.
- Is Amazon taking similar steps for retail products?
- Where does this apply?
This is currently being applied to the US and all EU marketplaces.
- What if I already have a shipment on its way?
Shipments created before March 17, 2020, will be received.
- What happens to my products that are in an Amazon fulfillment center but are not in one of the above categories? Can I still sell this item on Amazon?
Yes, if your product is already on its way and/or in fulfillment center, you can continue to sell it.
- I believe my product is a household staple and/or a medical supply, but I am not able to create a shipment. What should I do?
We determine if a product is a household staple, a medical supply, or both based upon the listing. At this time Amazon is not accepting requests to re-classify listings.
- My product is listed within the prioritized categories, but I am not able to create a shipment. What should I do?
If your product is correctly classified and you are not able to create a shipment, then the product in question is not prioritized at this time.
- I don’t sell household staples or medical supplies. What is going to happen to my business if I can’t replenish my products?
Amazon is making these temporary adjustments in order to prioritize household staples, medical supplies, and other high-demand products coming into our fulfillment centers so that they can more quickly receive, restock, and ship these products to customers. You may continue to sell products already in our fulfillment centers. This will be in effect March 17, 2020, through April 5, 2020, and Amazon will let you know once it resumes regular operations. Amazon is working around the clock to increase capacity and yesterday announced that they are opening 100,000 new full- and part-time positions in fulfillment centers across the US alone.
- Can I still sell non-household staples or medical supplies through merchant-fulfilled channels?
- What happens if my Inventory Performance Index (IPI) score falls because of this?
Amazon is working diligently to account for this change in your IPI score and in storage limits for the following quarter.